A cutting-edge digital identity solutions company requires an Account Manager to successfully manage client accounts and contribute to the business growth. The Account Manager will work together with business to retain and grow the company's client base.
The ideal candidate will understand SaaS business operating models and have as keen interest in technology. They will be able to understand the company's current and future product offerings.
Key responsibilities:
Client Relationship Management:
Serve as the point of contact for client account management matters
Build and maintain strong, long-lasting client relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Account Growth and Retention:
Identify growth opportunities within existing accounts and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Revenue Management:
Work with business internally to negotiate contracts and close agreements to maximize profits
Develop new opportunities
Increase revenue within existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics
Feedback and Reporting:
Collect client feedback and market research to inform sales practices and product development
Collaboration with Other Teams:
Work closely with the customer service, product management, and business development teams to ensure client needs are met
Required Skills & Qualifications:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role in a SaaS or software company
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales, or relevant field
Deep understanding of Software Development Life Cycle, SaaS products and cloud-based technologies
Experience with CRM software and MS Office (particularly MS Excel and Word)
Personal Characteristics:
Highly motivated and goal oriented
Excellent interpersonal skills
Capable of working independently as well as in a team environment
Job Type: Full-time
Education:
Bachelors (Preferred)
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