Account Manager – Stellenbosch

Key Responsibilities:
Building and maintaining strong relationships with clients, understanding their needs, and expectations working towards project goals and objectives.Manage client accounts - Work closely with the operations managers to manage timelines, budgets, resource requirements, deliverable outlines, risk, progress, and stakeholder feedback.Work sessions - Facilitate work sessions with the client to demonstrate standard product functionality.Scoping sessions - Facilitate process flow scoping sessions with the client to determine deliverables, compile scope and business rule documentation.Collaboration with internal teams - Facilitate Internal discussion and feedback sessions with project and development teams.Basic development -Tec stack basic development, internal training, and support will be provided.Internal Testing - Facilitate internal testing to ensure project deliverables are met at the required standards.Training - Assist with internal and client training regarding client database functionalityImplementation - Facilitate on-site modular and functionality implementation.Support queries - Assist the support team to resolve support queries from Implemented modules.Weekly catch-up meetings with all role players involved in the current implementation process. Key Measurables:
Manage Project Hours (Budgeted, quoted, and non-Billable).Monthly client billing and user license recons finalised on time.Client Business needs analysed and implemented in project solutions.Report project progress to management and client (Timeline and sprint progress).Management support, effective teamwork, and communication.Documented module business rules & how to guide. Education / Experience / Skills:
Bachelor's degree or Diploma in Project Management, Agri-Business Management, Business Analyst, or related field.1-2 years of work experience in the relevant field.Knowledge of the farming industry would be advantageous but not required.Advance Excel Skills.Proficient with Microsoft Office Suite or related software.Proficient in Afrikaans and English.