We're a fast growing, innovative events and ticketing platform in scale-up mode. Whatever size or type of event, we provide a comprehensive end-to-end solution for event organisers, venues, promoters, universities, students, and charities. Our website and app are a one-stop-shop for event organisers to sell tickets online and for ticket buyers to discover events and buy tickets.This is an exciting opportunity to join our rapidly growing team as we experience record sales and expand into new areas of ticketing, both in the UK and internationally. We have recently opened our Cape Town and Dubai offices as part of our global expansion plans. This role is based in Cape Town, but you may service a number of territories we operate in i.e. South Africa, Dubai and the UK. There are lots of opportunities for learning, development and career progression, as we provide an environment that puts autonomy, development and support at the heart of everything we do. You will join a team of like-minded consultative, entrepreneurial individuals who work cohesively to achieve our goals. We will, in turn, support you to be at your best with flexibility, generous remuneration packages and benefits designed to ensure rest, wellbeing and fun alongside engaging and purposeful work.About The RoleWe are looking for an Account Manager ("AM") to join our fast-growing client services team, which sits at the heart of our company. You will become an expert in our product suite and demonstrate your knowledge by engaging with our organiser clients. You will spend the majority of your time in our account management team, with some customer service / operations thrown in. You are likely to gain experience in a number of the territories we operate in, meaning while based in Cape Town you may work in different time zones - Dubai/ SA/ UK.This is a fast-paced, dynamic role which is ideally suited to a someone with experience in account management and looking to join a technology scale-up and gain experience across multiple business areas. The AM will report to the Managing Director: SA as well as to the Head of Account Management in the UK.What You'll Be Responsible ForServe as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationshipsDevelop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identifiedDevelop retention strategies to elongate the lifetime value of clientsWork alongside your Account Operations colleagues to meet/exceed the expectations of our client baseCollaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibilityHandle client escalations and work across teams to resolve issuesProvide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading positionIdentify and execute against opportunities for upsellsOwn and manage the renewal process for your clientsMeet targets in respect of renewals, revenue retention and upsellsEstablish a strong understanding of competitors, ticketing, and the events industryAttend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if requiredRequirementsAbility to multi-task with excellent organisation and project management skillsEntrepreneurial mindset and ability to spot / create opportunitiesExcellent documentation and communication skillsGo-getting attitude - you're ambitious and believe you get out what you put inSelf-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forwardFun orientated people who can build relationships easilyBenefitsCompetitive salary plus bonus.Hybrid environment. We have an office in Cape Town and most of our team are office based for 3 days a week.Holiday perks. Claim a bonus holiday day for every year you are with us.L&D budget for you and your team.Inclusive, social culture. Fun and dynamic with regular socials.Free tickets for FIXR events.Work for a global company.At FIXR, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.
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