Key Performance Areas:
• Market the Company, its Products, Solutions, and continuously improve the Client's perception of the Company
• The Account Manager must have a good understanding of the following:
o Client Organisational Structure, Client Environment, Client decision making process, Client's KPI's, Client Projects and Strategic direction, Client Procurement cycles and processes, Understand the competitive landscape.
• Provide Clients with continuous Product and Solutions updates
• Responsible for the day-to-day management of current Clients, and to generate new business
• Achieve Quarterly and Annual Sales Targets
• Maintain and grow market share within the Corporate Sector
• Provide weekly feedback on pipelines and quotations as well as strategic initiatives for projects
• Conduct and submit monthly sales forecasting
• Update Sales Tools and relevant systems, along with the Customer Information Sheet
• Client calls, Physical visits – all Clients at least once every 2 weeks, minimum of 12 Client visits per week
• Client calls: Telephonic – all Clients at least once a week. Must be able to do daily call planning on all Accounts allocated
• Prepare and provide Clients with quotations on request
• Follow up on a bi-monthly basis on quotations (possible and already distributed)
• Ensure Client is updated on deliveries and order progress as and when needed
• Do deliveries if required
• Provide after-sales support to Clients
• Follow up on Invoices and Payments
• Attend weekly debtors' meetings
• Attend product training sessions
• Ensure internal training is up to date on a quarterly basis
• Attend sales meetings & marketing events
• Assistance as and when required with tender submissions
• Ad-hoc requests as and when required
Minimum Requirements:
• Senior Certificate (essential)
• Relevant qualification (preferred)
• Minimum of 7 years' relevant experience in a senior sales position within the Public & Municipalities, Agencies and Parastatals Sector
• Technical Knowledge as per below Products
• Product Knowledge including VOIP, Audio Visual, Video Conferencing, WIFI, Networking, Client Computing & Data
• Centre Solutions (Avaya, Microsoft, Crestron, Extron, Poly, CISCO, Huawei, Yealink, Audio Codes, HP, Dell. VM Ware)
• Should have achieved a Target performance of more than 75% over the past 3 Years
• Existing client base
• Microsoft Office Suite – Intermediate Level or higher – Excel important
• Good in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• Strong interpersonal skills (with clients, suppliers, and team members), good relationship building characteristics
• Good communication skills
• Deadline driven
• Accurate and attention to detail
• Able to multi-task
• Organised
• Honest and reliable
• Analytical
• Punctual
• Perform well under pressure
• Entrepreneur flair
• Solution Driven
• A Sales Hunter
