Job title : Account Manager
Job Location : Gauteng, Centurion
Deadline : January 02, 2025
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WHAT YOU WILL DO Responsible to deliver improved customer satisfaction levels Support customers with areas of improvement and optimizations on their plants Responsible to deliver profitable business growth from allocated sites Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces Walk customer plants and generate leads to take forward Focus on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales Plans and has full visibility to the activities of any Metso function at the site Seeks and coordinates for best resources and channels to be used for customer facing activities Understands customer business and is capable to argue Metso's added value Drives site sales activities together with cross organizational site account team and understands customer's capex and opex related decisions and buying timetable Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan) Maintains and shares information of installed base, performance and shutdown schedules and plan Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities Supports Accounts Receivable and Payment Collections Active member of the MA Key Account/Global Key Account team I/A
WHO YOU ARE Matric (Grade 12) Bachelors' Degree BEng / BSc – Mechanical Engineering Minimum 2 to 3 years' experience working on concentrator plants or experience in Sales or Account Management Experience working in a customer-focused and fast-paced professional environment Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint Strong negotiation and influencing skills, with the ability to build trust Strong communication skills and a serving leader
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