A creative and persuasiveAccount Manager – Retail withexperience of retail channel(s) with a make it happen' attitude,entrepreneurial mindset, objective driven outlook and strong business ethicsare crucial. Liaise with cross functional business and technical teams toachieve customer's desired outcomes and draw on previous retail / FMCGexperience is key to the success of this role.Here's what you'll bring to thetable:For this role we are looking for anAccount Manager – Retail with extensive experience (approx. 5+ years)experience.Impeccablecommunication and interpersonal skills together with the ability topresent and influence at all levels.Highlymotivated and objective driven.Strongbusiness acumen and ethics.Comfortablewith a lean operating culture.Demonstrableability to manage multiple projects and accounts with differingtimelines.Creating and owningrelationships across marketing and operations to solve customer businessissues.Understandingcustomer's business objectives and management of high-level relationships.Optimising existingbusiness by driving retail execution, initiating marketing activities andcommunication.Here's what you'll be doing - keytasks and responsibilities:Account management responsibilitiesinclude developing and managing strong relationships, connecting with keybusiness executives and stakeholders,Collaboratecross-functionally to identify, develop, and manage to execution bothfollow on and new business opportunities across the portfolios.Grow client accountsand be their ambassador internally to ensure success is delivered on everyproject.Liaise with and managekey client relationships while building a wider network of contacts.Plan, schedule andoversee key client communication points.Manage and naturallybecome the day to day communications hub for high value and importanceclient communications.Understand and shapean approach to better develop, diversify, and grow client accounts.Reliably able todeliver information in all situations to customer and internal colleagues.You'll also be required to advancethe following: Excellent stakeholdermanagement skills and the ability to interact with and influence customersinternally and externally.Able to communicatewith ease with all customers and able to listen, simplify complex mattersand at times.Ability to work tostrict deadlines whilst multi-tasking across multiple customerrequirements.Demonstrate excellentanalytical, planning, problem solving, presentation and organisationalskills.Excellent written andverbal communication skills, ability to convey technical concepts to bothtechnical and non-technical audiencesStrong interpersonalskills: confident communications, active listening, objections preventionand handling, conflicts management and prevention.Additionalskills:Ability to balance priorities and work to tight deadlines.Ability to learn and understand products quickly.Methodical, highly organised, and accurate approach to work andattention to detail.Ability to understand sector specific retail trends and knowledge orinterest of retail facing technology would be highly beneficial increating future solutions and opportunities with clients.Ability to build strong rapport, establish trust and credibilitythrough a consultative approach with diverse stakeholders from Executivelevel down.Ability to maintain high levels of productivity, manage multiplecompeting priorities, and work effectively under the pressure of timeconstraints in a fast-paced, complex, collaborative, and team-orientedenvironment.High proficiency in written & verbal communication skills.Experience with desk based and / or customer-facing activities andinfluencing key decision makers.
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