Account Manager

Details of the offer

Job title : Account Manager Job Location : Western Cape, Cape Town Deadline : January 18, 2025 Quick Recommended Links Jobs by Location Job by industries About the job The Role  As an Account Manager at Conosco, you are responsible for nurturing and expanding customer relationships.
Your primary goal is to ensure client retention and growth by identifying opportunities for upselling and cross-selling.  Job Responsibilities  Cultivate and maintain strong, long-term relationships with existing clients  Communicate and collaborate effectively with internal teams to deliver a first-class customer experience  Define and track key performance metrics (KPIs) to evaluate the success and health of client accounts.  Achieve monthly sales targets  Accurately record customer interaction through the CRM  Develop and maintain account plans for key accounts  Implement strategies to reduce client churn and enhance client loyalty.  Be ultimately responsible for the retention of customer accounts and spend  Manage the renewal process for all customer contracts and subscriptions  Identify opportunities for upselling and cross-selling additional managed services to existing clients.  Regularly assess and understand the evolving needs and goals of customers.
Aligning Conosco's services with their business objectives  Collaborate with the technical teams to develop and present tailored solutions to clients  Ensure all retainer and Category A customers have a defined, documented road map, agreed with the customer  Monitor and report on customer budgets and retainers  Develop and maintain an accurate forecast  Act ethically always, placing the success and well-being of our customers at the heart of everything we do  Skills and Experience  5+ years experience in IT and/or cyber security sales, MSP experience an advantage  Strong interpersonal and communication skills.  Excellent problem-solving and negotiation abilities.
Sales / Retail / Business Development  jobs


Nominal Salary: To be agreed

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