ROLE PURPOSE To market and sell all our company products and services to new and cross sell and upsell to existing clients in order to achieve agreed sales and service targets. To maintain excellent customer relationships through effective service delivery; to assist with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES In order to perform this role successfully, the incumbent must be able to perform these responsibilities satisfactorily:
Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.Engages with clients on a regular basis to maintain sound relationships.Acts as primary contact between clients and Metrofile for purposes of:negotiating prices within the parameters of the Authority Frameworkproviding customised solutionsproblem/issue resolutionStays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.Maintains a current and updated database on all clients in own portfolio.Keeps informed of legislative requirements pertaining to document & records management.Ensures effective classification of client information to ensure fast and accurate retrieval.Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.Compiles and reports on boxes past due on a quarterly basis.Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Sector Heads within their Portfolios.Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients' portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customersMaintains close relationships with the Sector Head in order to capitalise on opportunities identified.Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: The requirements listed below are representative of the knowledge, skill, and/or ability required. 3 year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail ManagementAt least 3 years' experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environmentPostgraduate qualification is business administration will be highly advantageousAccount management experience in document management and archival related or similar industry sales will be preferableMust have business to business (B2B) experienceMust have excellent track record in delivering high level sales presentationsMust have excellent track record in meeting and exceeding monthly, quarterly and annual sales targetsMust have excellent communication and interpersonal skills.Must have a flair and drive for salesMust hardworking and solutions drivenMust be a team playerMust have business acumen and be able to communicate with senior to top management levelsMust be prepared to travel between sites/clientsMust be highly computer literateDemonstrate excellent organisational skillsMust have experience in tender document preparationMust have own vehicle and valid driver's licence
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