Account Manager

The Account Manager is responsible for understanding their clients' business/brand, consumers, and industry/category. They manage all stakeholders, including internal teams, clients, and media partners. The role requires effective information sharing, expectation management, and accountability for the team's performance.
Job Description: Their duties include creating campaigns (from media strategy, media plans, schedules etc.), monitoring clients' media performance, budget management, and measuring the success of media strategies through post campaign analysis.
Key Responsibilities: Client Strategy Development: Develop and implement comprehensive strategies for assigned clients.Determining client needs by conducting in-person or electronic meetings to outline their goals.Campaign Oversight: Oversee client campaigns, identifying areas for improvement.Relationship Management: Create and maintain positive, long-term relationships with clients to build trust.Performance Reporting: Craft reports on client campaign performance on a monthly and quarterly basis.Quality Assurance: Ensure consistency in team outputs, including content, formatting, fonts, templates, language, and grammar.Client Liaison: Act as a point of contact for clients to address any management queries or concerns.Escalation Management: Know when to escalate issues to ensure clients have the best experience with our network and products.Industry Awareness: Stay abreast of industry and media/marketing trends.Stakeholder Engagement: Build and foster strong relationships with media partners and stakeholders.Requirements: 2-3 years + experience in account management.Excellent understanding of best practices, media strategy, and account management.Location: Cape Town
Brand: Full Circle Media
Time Type: Full time
Contract Type: Permanent

#J-18808-Ljbffr