Account Manager

Key responsibilities: 1.
Relationship ManagementServe as the primary point of contact for assigned partners, addressing their needs and ensuring satisfaction.
Build and maintain strong, long-lasting relationships with partners by understanding their business needs and objectives.
Conduct regular checks-ins with partners to review progress, gather feedback, and identify areas for improvement.
2.
Service Delivery and supportEnsure timely and successful delivery services according to partner requirements and objectives.
Coordinate with internal teams to resolve any issues or concerns.
Monitor service performance against agreed-upon service levels, ensuring any issues are promptly addressed.
4.
Reporting and analysisTrack and analyse key account metrics.
Prepare and present regular reports on account status, partner feedback, and opportunities for improvement.
Utilise data to identify trends, anticipate partner needs, and make informed decisions.
5.
Collaboration and communicationCollaborate with cross-functional teams to ensure partner needs are met and to improve overall service delivery.
Communicate effectively with internal stakeholders to provide partner insights and feedback.
Key requirements: Experience: Minimum 2 years' of experience in account management or a related role.
Experience in negotiating contracts and managing SLAs.Skills: Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
String problem-solving skills and ability to handle challenging situations.
Ability to manage multiple accounts and prioritise tasks effectively.
Detail-oriented with strong organisational skills.
Personal attributes:High level of professionalism and customer focus.
Strong team player with a collaborative approach to work.
Adaptable and able to thrive in a fast-paced environment.
Proactive and self-motivated with a positive attitude.