Did you know? Quicket provides Africa's leading ticketing and streaming technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and diversity, and strive to make experiences accessible and enjoyable for all. Let's make a difference together! Insight into the Quicket culture: We are a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customer's needs first. We get things done right, done quick(et)ly, and in a fun, friendly, and honest way.
We are looking for a: Driven, solutions-oriented account manager with proven account management skills to care for and serve our current (and future) key client base. This person is a relationship builder, can think outside the box, come up with creative solutions to solve problems, work well within a team, and possesses an acute attention to detail.
RequirementsResponsibilities for this role are: Build and maintain strong client relationships through regular communication and proactive engagement.Drive the success of our organisers by actively checking in, upselling and upskilling them.Think creatively and laterally to solve problems i.e., be a solutions architect for our clients, creating informed and custom solutions where appropriate.Work closely with the rest of the Customer Success team to assist them with decision-making and problem solving.Attend client events to gain insights that can help both us and the client.The ideal person for this role has: 5+ years of experience and a proven, successful track record in account management.Experience in the events industry or directly managing events is beneficial.Bachelor's degree in Business, Marketing, or a related field, is beneficial.Strong interpersonal and communication skills.A natural people's person.Client-centric with the ability to gain product knowledge proficiency quickly and serve as a knowledge resource for our clients.Eager to go beyond what is expected - often after-hours.Solutions-oriented, can-do attitude, self-motivated.Strong prioritisation and time management skills.Comfortable with change and an excellent team player.Ability to manage multiple tasks simultaneously.Keen attention to detail to ensure perfect delivery of services.Strong computer skills including using a CRM and standard productivity tools.In addition to being a part of a lively community, here are a few more Quicketeer benefits: Competitive pay.Hybrid working (only Fridays in-office; subject to review).Free Friday lunch.High-quality gear at probation milestones.Day off on your birthday.Yearly workaversary gift.Access to mission-aligned upskilling and courses.Great coffee and good vibes!Are you who we're looking for? APPLY NOW and become a Quicketeer!
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