Account Manager (Hybrid role KAM/BD)
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Locations:
Home Worker - Cape Town
Home Worker - Johannesburg
Time Type: Full time
Posted on: Posted 11 Days Ago
Job Requisition ID: JR08249
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet is a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet is creating a world of connected commerce that makes payments feel good.
We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisition.
Sales, Financial Partners:
We're one of the main commercial areas of Planet's business, accounting for around one-third of all revenue. Our focus is to drive revenue and growth for the business through working with acquirers, PSPs, and ATM providers.
Our team of over 75 employees globally work with a network of global Financial Services Partners who serve merchants across a wide range of different verticals worldwide. We have relationships with over 100 partner banks, acquirers, processors, and ATM providers across the world, and indirectly support millions of merchants and consumers through these relationships.
Our goal is to help our partners make the most of the connected commerce revolution, delivering better payments experiences for customers through our products and services that help them win new business, retain merchants, and grow their domestic and international revenue.
Role Overview:
This is a hybrid role where you will be managing relationships and performing business development tasks. You will be responsible for delivering a seamless experience to our customers and for revenue optimization for the partners' merchant portfolio by monitoring and reporting performance of the payment solutions we extend to the subject partner. The role will entail a mixture of back office work and on-site work, including visits to clients and on-site Dynamic Currency Conversion (DCC) trainings for the key accounts in the bank's portfolio.
In addition, you will also be responsible for new business sales with a primary focus on building strong relationships with decision-makers in acquiring institutions, with strong international acceptance in its network. The goal is to secure new customers for our core suite of products and services within the South Africa region. The role holder will work directly with the VP Partners Middle East and Africa, and closely with the local Account Managers, Sales Support, Marketing, Product, Operations, and wider teams to sell our Currency Conversion services to existing and new partners.
What you'll be doing:
Develop and maintain good relationships with our acquiring partners and key merchants.
Respond to customer/partner queries in a professional and timely manner.
Grow portfolio sales volume and revenue.
Improve portfolio profitability by monitoring performance reports.
Analyze data and produce action plans with corrective strategies based on prioritization.
Conduct regular bank review meetings and prepare monthly performance reports for key stakeholders.
Provide reports to banks and key merchants.
Conduct on-site training sessions for bank sales teams and key merchants regularly.
Perform necessary site visits to key merchants' venues to ensure and test our services.
Escalate and manage operational issues reported or identified through monitoring figures or discussions.
Provide monthly highlights and reports to line manager.
Work closely with all internal functions to support requests related to the assigned account.
Ensure assigned targets for Gross profit are met quarterly.
Build knowledge around Planet's products and services extended to partners.
Assist and manage initiated opportunities with new PSPs and financial institutions in SA.
Manage discussions for new opportunities with existing partners in the region.
Conduct market and prospect research of acquiring institutions in South Africa.
Establish new relations with potential partners including banks and acquirers.
Drive relations to integrate new partners with Planet's core solutions.
Explore and manage new business development opportunities.
Coordinate/support the integration process in conjunction with Project Management.
Provide reports to management on customer development.
Identify new leads/prospects for new sales in the region.
Develop and maintain a pipeline of business opportunities with the line manager.
Maximize revenue opportunities and ensure business profitability.
Complete sales documentation supporting the sale of services.
Participate in legal contracts when needed to close opportunities.
Work professionally and constructively to promote the company.
Who you are:
SA driving license is essential.
3-5 years' experience in merchant acquiring or payments/fintech industry.
Excellent presentation skills with a history of training medium to large audiences.
Proven experience in new business sales within the acquiring or related payments industry.
Track record in managing and delivering new business targets.
Knowledge of the acquiring industry or payments solutions is advantageous.
Knowledge of Card Acquiring, DCC, hospitality and retail payment solutions is advantageous.
Project and product management experience.
Strong verbal and written communication skills.
Good analytical and problem-solving skills.
Strong Microsoft Office knowledge (PowerPoint and Excel).
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
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