Ignite Visibility, an award-winning digital marketing agency in San Diego, CA, is hiring a talented Digital Marketing Account Manager, Franchise for our Account Services franchise team. This role is fully remote. The Account Manager, Franchise is a client-facing, post-sale role. Account Managers will work with a dedicated group of clients and will be responsible for understanding and achieving the client's short- and long-term goals. They will serve as the day-to-day primary contact for our clients. They are a natural communicator, an expert digital marketer, and a problem-solver. The Account Manager will maintain client satisfaction and grow accounts through upsells and renewals while ensuring a high level of quality work is being delivered to meet the client's goals. This is an international role for English fluent candidates in South Africa, Brazil, Mexico, etc.
Responsibilities:
Be a strategic partner to our clients
Serve as the day-to-day point of contact
Manage client expectations and strategies from inception to delivery
Ensure client satisfaction by managing overall account health while actively managing risk
Collaborate with internal departments to ensure the delivery of timely quality work
Ensure account profitability and efficiencies while utilizing agency resources
Work towards heightening the client's trust in the agency and its internal team members
Provide regular reports and status updates to ensure each client is aware of the value being delivered
Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business
Manage all billing changes, including new services, reduction in services, and cancellations
Responsible for obtaining client approvals for all new estimates and change orders
Ability to communicate rapidly and effectively with all parties involved in the projects
Stay on top of industry trends in order to stay on the cutting edge
Assist sales team with presentations and proposal development
Perform other duties as assigned by management
Required Qualifications:
Bachelor's degree in marketing, business, communications, or a related field
Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients
Ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders
Have a drive to learn and grow in digital marketing knowledge and skills continually
Strong understanding of digital marketing channels such as Paid Search, SEO, Display, Social, Content Marketing, UX, and Analytics
Experience with B2B & B2C lead generation
Franchise or multi-location marketing experience is a plus
Proven ability to juggle multiple account management projects at a time
Proven ability to build rapport with clients and problem-solve effectively
Sharp attention to detail and strong organizational skills
Excellent listening, negotiation, and presentation abilities
3+ years' experience in client account management/client success experience
3+ years of sales and business development experience
3+ years of experience working in digital marketing
Excellent business acumen and experience working with business executives
Experience working with Project Management systems such as PK4, Slack, and other account management tools and platforms, such as website analytic tools like Google Analytics
Benefits:
Competitive salary base + comprehensive benefits
Employee advancement and clear growth potential
Company-sponsored professional development opportunities
Why Ignite Visibility?
The opportunity to grow and build a long-term career with us
A collaborative environment focused on client success and career development
Fully remote workforce
Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)
Named Fastest-Growing Private Companies in San Diego (2016-2022)
Named Best Places to Work in San Diego 2017, 2020
Named Inc 5000 Fastest Growing Companies 2017-2024
Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Apply today for immediate consideration!
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