Role Summary:As the account lead, you will be responsible for managing client relationships and driving the strategic direction of key accounts, with a focus on social media clients. You will work closely with internal teams to ensure the successful execution of campaigns, meeting client objectives, and maintaining high levels of client satisfaction. Your role will involve strategic planning, relationship management, performance tracking, and team collaboration to deliver exceptional results.Role and Responsibilities:Account Management: Develop and execute account management strategies to maximise client retention, growth, and satisfaction. Build and maintain strong relationships with key stakeholders within client organisations.Client Relationship Management: Serve as the main point of contact for clients, understanding their goals, challenges, and industry landscape. Regularly communicate with clients to provide updates, address concerns, and gather feedback to enhance client satisfaction.Strategic Planning: Collaborate with clients to develop strategic account plans aligned with their business objectives. Identify opportunities for account growth, propose tailored solutions, and provide strategic guidance to optimise client outcomes.Team Collaboration: Work closely with internal cross-functional teams to ensure seamless delivery of services and resolve any client issues or escalations. Foster strong collaboration and knowledge-sharing within the team.Performance Tracking and Reporting: Monitor account performance metrics, including revenue, customer satisfaction, and growth, to track progress against KPIs. Prepare regular reports and presentations for clients and internal stakeholders to communicate account status, opportunities, and challenges.Market and Industry Awareness: Stay abreast of market trends, competitive landscape, and industry developments to provide strategic insights and identify opportunities for innovation and differentiation. Share relevant knowledge with clients and internal teams.Running Meetings: Organise and lead brainstorming meetings, ensuring your client's posts are up on the correct days and free of spelling mistakes. Oversee paid advertising campaigns to ensure KPIs are being met.Timely Completion of Plans and Reports: Ensure that all planning documents and reports are completed and submitted on time.Managing ClickUp: Keep all accounts updated in ClickUp.Ensuring Processes are Followed: Ensure that all team processes and protocols are adhered to.Training the Team: Provide necessary training and guidance to team members.Supporting the Team: Offer support where needed, addressing concerns, and assisting in problem-solving.Preferred Skills:Excellent written and grammatical skills, customer-focused, ability to manage multiple projects and deadlines, sound knowledge of managing client expectations, strong Microsoft software skills, adaptability to change.Qualifications and Education Requirements:BA degree/diploma in marketing.Get in Touch!If you are passionate and looking to take the next step in your career, we would love to hear from you. Apply today and join the #HelloYes Marketing team! Send your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role to ******. Include a 30-second Loom video introducing yourself and highlighting your passion for the applied position.
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