Description To strategically and operationally manage and grow a portfolio of high revenue generating clients (150 million plus) by growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management in the segmentWelcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now's the time to imagine your potential in a team where experts come together and ignite effective change.The Ideal candidate must have the following exposure:Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunitiesDrive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client baseProvide input into the budgeting process and monitor utilisation for the financial year according to the operational planProduce or review budget reports to make sure they accurately reflect work activityEnsure financial documentation is maintained to support accurate record keeping and future legislative requirements Escalate potential budget risks that may lead to increased costs or financial losses Present work proposals on planned activities that will require financial resources Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budgetDeliver customer experience excellence aligned to Organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service options Ensure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan; Organisational values and service standardsCommunicate how customer service solution will be implemented and secures buy-in Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceBuild relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in Engage in cross-functional relationships to obtain and to provide work support Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityEnsure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changesDevelops an understanding of risks and risk management approachesImplement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risksEducates others and makes suggestions for improvementsNetworks and participates in specialist risk forums where requiredEngage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth managementManage the growth of active customer account baseProvide input into the development of the business area tactical strategy in achievement of the overall business strategyDevelop and implement an area operational plan in achievement of Business objectivesImprove business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and dataProvide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targetsAccumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunitiesAssess own performance against competencies and skills required deliveryIdentify development needs and select effective solutions to address own development needPrepare a personal development plan with management to implement and review as requiredMonitor own progress against development plan and measure impact of resultsPromote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversityPartner and collaborate with team members to achieve team successShare information and knowledge that benefits the teamParticipate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively sharedBuild and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergiesParticipate in specialist communities of practice and contribute positively to own and organisational knowledge improvement"You will be an ideal candidate if you:Have obtained 3-5 years in an Account Executive role in the Commercial Banking environment FAIS Accredited qualification (NQF level 6, 7 etc.
)RE qualificationCredit Management and application exposure a must haveHave experience of dealing with high level business customersAre not an unrehabilitated insolventYou will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Adaptable and curiousSales drivenThrive in a collaborative environmentClient-centricApply now if you are interested in taking the next step.
We look forward to engaging with you!All appointments will be made in line with FirstRand Group's Employment Equity plan.
The bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Job DetailsApplication Closing Date17/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
