Account Executive: Contact Centre

Job ObjectivesCreate detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long-term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance customer dedicationRemain in frequent contact with the clients in your responsibility to understand their needsRespond to complaints and resolve issues aiming for customer contentment and the preservation of the company's reputationNegotiate agreements and keep records of sales and dataMinimum RequirementsGrade 12BSc or BA in business administration, sales, or marketingProven experience as an Account Executive, or in another sales/customer service roleKnowledge of market research, sales, and negotiating principlesOutstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plusJob SkillsExcellent communication/presentation skills and ability to build relationshipsOrganizational and time-management skillsGood spoken and written communication skillsStrong presentation and negotiation skillsConfidence, tact, and a persuasive mannerGood people skills for working with a range of colleagues and clientsThe ability to lead and motivate a teamA willingness to work long hours, often under pressureA professional mannerGood business sense and the ability to work to budgets
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