Account Executive: Contact Centre

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the companys reputation Negotiate agreements and keep records of sales and data Minimum Requirements Grade 12 BSc or BA in business administration, sales or marketing Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus Job Skills Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills Good spoken and written communication skills Strong presentation and negotiation skills Confidence, tact and a persuasive manner Good organisational and time management skills Good people skills, for working with a range of colleagues and clients The ability to lead and motivate a team A willingness to work long hours, often under pressure A professional manner Good business sense and the ability to work to budgets