Account Executive: Contact Centre

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers dedicationRemain in frequent contact with the clients in your responsibility to understand their needsRespond to complaints and resolve issues aiming to customer contentment and the preservation of the companys reputationNegotiate agreements and keep records of sales and dataMinimum Requirements Grade 12BSc or BA in business administration, sales or marketingProven experience as an Account Executive, or in other sales/customer service roleKnowledge of market research, sales and negotiating principlesOutstanding knowledge of MS Office; knowledge of CRM software (e.g.
Salesforce) is a plusJob Skills Excellent communication/presentation skills and ability to build relationshipsOrganizational and time-management skillsGood spoken and written communication skillsStrong presentation and negotiation skillsConfidence, tact and a persuasive mannerGood organisational and time management skillsGood people skills, for working with a range of colleagues and clientsThe ability to lead and motivate a teamA willingness to work long hours, often under pressureA professional mannerGood business sense and the ability to work to budgets