Account Executive Assistant To support the Account Executive by analysing, managing and administering a portfolio of clients including credit application process and ongoing quality risk management of the clients credit facilities and credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship.
The Ideal candidate must have the following exposure: Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities. Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base. Deliver customer experience excellence aligned to Organisational values and service standards. Build professional long-term relationships with customers based on trust that builds the brand. Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service. Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application. Provide customers with relevant information to keep them informed of products and service options. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. Engage in cross-functional relationships to obtain and to provide work support. Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability. Ensure implementation of relevant policies, governance and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements. Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes. Develops an understanding of risks and risk management approaches. Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks. Educates others and makes suggestions for improvements. Networks and participates in specialist risk forums where required. Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management. Manage the growth of active customer account base. Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. Provide input into the development of the business area tactical strategy in achievement of the overall business strategy. Develop and implement an area operational plan in achievement of Business objectives. Assess own performance against competencies and skills required delivery. Identify development needs and select effective solutions to address own development need. Prepare a personal development plan with management to implement and review as required. Monitor own progress against development plan and measure impact of results. Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity. Partner and collaborate with team members to achieve team success. Share information and knowledge that benefits the team. Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared. Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies. Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement. You will be an ideal candidate if you: Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment. FAIS Accredited qualification (NQF level 6, 7 etc.). Credit Management and applications exposure a must. Have experience of dealing with high level customer queries. Are not an unrehabilitated insolvent. You will have access to: Opportunities to network and collaborate. A challenging working environment. Opportunities to innovate. We can be a match if you are: Adaptable and curious. Sales driven. Thrive in a collaborative environment. Client-centric. Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job Details Application Closing Date: 11/09/24
#J-18808-Ljbffr
