Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20,000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a lifetime opportunity for suitable incumbents.Job PurposeThe Academic Operations Coordinator is responsible for coordinating, implementing, providing support, and generally overseeing the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers, and Students through effective communication, liaison, and service delivery.Duties And ResponsibilitiesConsult with students/parents daily to resolve or assist with queries or requests.Sustain relationships with service providers.Escalate queries/requests within the campus communication protocol and ensure effective information sharing/referral.Prepare communication for notice boards and display in designated areas.Inform students/lecturers of all academic planner or timetable changes.Capture and update student notes on CAMS.Process application for credits and extension of studies.Implement academic programme updates.Attend and assist in departmental meetings.Assist and participate in student events on and off campus.Process academic queries/requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material, and timetable matters.Ensure course entrance requirements are met.Refer International Student Applications to designated person on campus.Print and distribute lecturer information/material.Review Assessment Timetable in conjunction with Academic Operations Officers.Collate and verify orders for education material (students and lecturers).Manage the administration of student files.Administer external institute programmes.Manage deadlines for completion of data/spreadsheets for reports.Document academic query/request processes and outcomes.Compile graduation lists in conjunction with Academic Operations Officers.Assist campus management and National with graduation.Identify resources required to run programmes and ensure these are sourced timeously.Review assessment timetables in conjunction with Academic Services Officer.Capture timetables, Lecturer, and Program Managers (PM) information on ALIAS/SAM and CAMS.Assist with student and lecturer orientation.Assist the manager in setting up the student/lecturer timetables.Assist with student letters for, but not limited to; renewal of Visa/study permits, plagiarism, phase out/pre-requisites, and proof of registration.Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/tests, and mishap exams.Assist with students with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.Assist the team during all Internal and external audits.Report deviations via academic query to the management.Give input on the annual policy review process.Minimum Requirements:MatricAdvanced Diploma / Bachelor's Degree (NQF level 7) in Business/Marketing/Public Relations/Communication fieldA minimum of 1-2 years customer service or sales experienceExperience in an academic setting will be advantageous.Driving LicenseKey Competencies:Knowledge and understanding of the South African higher education systems and regulatory framework.Ability to manage time effectively.Attention to detail.Customer service oriented.Ability to effectively cope with change.Deadline oriented and can work well under pressure.Be able to work in a team environment.Effective communication skills.Working Hours:Classes are scheduled from 08h00 am until 17h00 pm, Monday to Friday. Your working hours will depend on the modules allocated to you.Rosebank College is an equal opportunities employer; however, preference will be given to EE and South African candidates.
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