Job Description What you'll do: Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.
Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.
Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
Document technical issues and solutions in a knowledge base for future reference.
Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
Customer Successful Setup - At Organizational level 40% of the customers that freelancer has engaged with a successful move from grace period to perpetual and customer added new or additional workload setup or increased license usage.
Qualifications Device Specifications: Computer that is not joined to another company's domain, neither managed by any remote management – inventory systems or tools Windows 10 Pro (latest updates installed) Minimum of 8 GB RAM (16 is recommended) Core i3 processor (i5 is recommended) Minimum of 256GB Hard disk (256 SSD is recommended) LAN (local access network) required For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
A minimum of 25 Mbps download speed & 10 Mbps upload speed No 3rd-party antivirus software installed Media devices that are Teams compliant Microphone/headset with background noise canceling (not a phone headset) Webcam, preferably compatible with Windows Hello Technology If you are selected to move forward you will need to complete the following steps with our onboarding team: Background check and authorization Identity check and location check Live hardware check confirming the technical specifications required for the role Payroll vendor documentation Additional Information Fortune 500 Client Competitive Pay Remote Work All your information will be kept confidential according to EEO guidelines.