(748) Help Desk Agent - Csd

Job title : (748) Help Desk Agent - CSD Job Location : Gauteng, Pretoria Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries Detailed description The successful candidate will be responsible for the following key performance areas: Follow help desk procedures for the completion of tasks and respond to and route incoming calls in accordance with priorities and agreed service levels.
Communicate to clients regarding the progress of requests/enquiries from receipt to closure.  Handle help desk-related queries and engage positively with colleagues and stakeholders on the telephone or in person.  Update and maintain the call management system to allow accurate recording of calls received and resolution activities.  Identify problems which require expertise, route them for support and escalate those that require urgent attention.  Continually assess client satisfaction and recommend actions for improvement where necessary.  Qualifications Job requirements To be considered for this position, candidates must be in possession of: a Higher Certificate (NQF5) in Call Centre Operations or an equivalent qualification; and two to five years' job-related experience in a call centre or customer relations environment.
Additional requirements include: verbal and written communication skills; team work skills; a service and stakeholder focus; the ability to build and maintain relationships; judgement and decision-making skills; impact and influence; analytical and problem-solving skills; resilience; and the ability to manage complexity and ambiguity.  Customer Service  jobs