Job title : (719) Business Operations Officer- Regional Settlement Services - NPSD Job Location : Gauteng, Pretoria Deadline : December 08, 2024 Quick Recommended Links Jobs by Location Job by industries Detailed description The successful candidate will be responsible for the following key performance areas: Provide support to participants as well as clearing and settlement operators through various mediums or communication channels.
Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
Compile operational and performance reports (internal and external) as well as customer support engagements reports.
Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards, and escalate when necessary.
Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
Contribute towards and review business and functional requirements, and test cases.
Execute billing, reconcile financial accounts and ensure that costs are recovered.
Assist with on-the-job training for staff members at the South African Reserve Bank (SARB). Conduct participant training.
Contribute towards the induction programme for new employees.
Compile evidence or sample information for internal and external auditors, and contribute to the Principles for Financial Market Infrastructures (PFMI) assessments.
Identify and report on the operational risks of the unit. Prepare and execute resilience tests in line with business continuity management.
Compile and update the operational and system manuals, procedures and processes.
Execute the activities set out by the stakeholder management framework, at the appropriate level, to support operations.
Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system. Capture, verify and update master data changes on the RTGS system.
Execute and/or monitor the internal and external operational system changes. Qualifications To be considered for this position, candidates must be in possession of: the minimum of a National Diploma (NQF 6) in Business Administration, Financial Management or Operations Management; and the minimum of 2–5 years' experience in financial services and/or banking services.
Additional requirements include: industry, organisational and business awareness, knowledge and skill; quality assurance knowledge and skill; continuous improvement knowledge and skill; continued learning and/or professional development knowledge and skill; settlement systems knowledge; and national payment system knowledge.
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