3Rd Line Support Engineer

Xact Placements have partnered with a successful Service Provider based in East London (Nr. Liverpool Street) who are looking for a 3rd Line Support Engineer. Main Duties of the Role Providing support to clients on hosted and on premise IT systems Troubleshooting, finding faults, resolving issues and monitoring alerts Managing tickets in line with SLA's Carrying out maintenance on desktops, servers & network devices Updating documentation when required Visiting customer side to provide onsite support Your Skills and Experience Experience within a similar position, ideally within a MSP Vast troubleshooting experience and solving IT incidents Excellent networking knowledge Solid experience in: Windows Server, VMWare, Hyper-V and Office 365 PowerShell scripting skills Good understanding of backups (such as Veeam) Competent in Windows and Linux environments Fortinet experience is desirable Excellent communication skills, both written and verbal Good understanding of ITIL Salary £45,000-£50,000 per annum, depending on experience
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