3Rd Line Support Engineer

Third Line Support Engineer We are professional, agile and innovative.
@Uptime provides white-label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers.
This role involves working with a leading US based MSP who will provide further training in order to assist the successful candidate in increasing their technical knowledge.
This role is CDT with a 4pm (SAST) start time.
The position requires a broad mix of skills including advanced Networking and Security experience.
There will be a mix of project and BAU work.
This role will be remote initially and possibly hybrid at a later date.
Key Responsibilities: Server & Virtualization Management:  Networking & Wi-Fi:  IT Infrastructure Support:  Security & Compliance: o Implement and manage security measures across servers, VMs, and networks to protect against unauthorized access and threats.  Technical Skills:  Expert knowledge of server operating systems (Windows Server, Linux) & virtualization platforms (VMware, Hyper-V).  Proficiency in configuring and managing network devices (routers, switches, firewalls) and Wi-Fi systems.  Strong understanding of backup technologies (e.g., Veeam, Acronis) and disaster recovery planning.  Familiarity with network protocols, security best practices, and compliance frameworks.  What can Uptime offer you?
Flexible hybrid/remote working patterns.
Access to company-funded training and development opportunities.
Cross-border collaboration with leading MSPs and colleagues in the UK, Sri Lanka, SA, New Zealand & the US.
Learning and exposure to the latest technologies.
A workplace that's committed to diversity, equity, inclusion and belonging to a culture.