2nd Line EngineerTo R350,000 - R400,000Remote role, with scaling potential!Cloud Decisions is working with a global leader in Modern Work and Microsoft Cloud Solutions who are looking for an ambitious and experienced 2nd Line Support Engineer to join their growing service desk. You will not only get to work with some of the best enterprise clients out there, but you will also find yourself working in agile, dynamic and expert teams. It is incredibly important for this organisation to keep you at the forefront of Microsoft technology by investing heavily in you, so you can expect to be working on the latest and most cutting-edge tech from the outset.There is a heavy focus on Microsoft technologies such as Microsoft 365 and Azure so it is essential these are part of your skillset.The RoleAs a 2nd Line Engineer, you must display excellent customer-facing skills, and will be able to demonstrate the ability to communicate and resolve technical issues in non-technical terms.You will be responsible for completing tasks allocated to you through the Helpdesk and managing your own proactive tasks.It is a critical part of your role that you can share information and tasks with other engineers and that you keep up-to-date and detailed notes on the work you complete in their job management system.You will be responsible for ensuring that customers can keep working and will be required to use your initiative in resolving issues.You will also be working on the day-to-day remote monitoring of clients' estates through Remote Monitoring Management and be involved on the Helpdesk and Project sides of the business.So, who are we looking for?Has focus, energy, and the desire to always achieve moreWants to produce above average resultsIs aware of the direction of the company and its valuesIs always trying to add valueIs always trying to improve and wants to take the next stepUnderstands a professional culture is crucial for successWants to be the best they can beYour ObjectivesManagement and support of Office 365 and Azure infrastructuresProviding 2nd line technical support on Microsoft technologies, and answering support queries via phone, email, and helpdesk when requiredMaintaining a high degree of customer service for all support queriesTaking ownership of user problems and being proactive when dealing with user issuesExcellent communication skills (telephone and face to face). Being able to communicate in 'plain English' is at least as important as good technical skillsPrevious experience in Second line IT SupportThe ability to learn new technology quickly – we don't expect you to be an expert now, but we want you to become one quickly!A self-starter who is comfortable working alone or within a teamTechnical RequirementsMS Windows Server management and supportExchange Server management and supportOffice 365 & Azure management experienceActive Directory and group policy managementMonitoring customer servers and performing preventative maintenanceCyber security & GDPR awarenessGreat organisational and time management skillsDemonstrated ability to standardise processes for efficiency and productivityAbility to analyse data, and excellent problem-solving skillsEducation / QualificationsRecent Microsoft certificationsWhat You'll ReceiveA competitive salary25 days holiday, plus bank holidaysAnd much more!
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