2Nd Line Noc Engineer

Job description:
The focus of this position is to manage escalations handed over to the individual. The individual will also be required to manage the infrastructure from a proactive point. Part of the job function is to provide recommendations on how to improve the availability of the environment and manage capacity growth. They will also be involved with architectural designs from time to time, performing a mentorship role for junior engineers.
Minimum qualifications:

CCNP/CCIP/CCDP
Studying towards a CCIE
A minimum of 3-5 years of experience in IT networking and an in-depth understanding of the following:

MPLS
QoS
TCP/IP
LAN knowledge: Ethernet, Fast Ethernet, Gigabit Ethernet
WAN knowledge: Protocols & Architectures
VPNs & MPLS (and management thereof)
Cisco knowledge
SDWAN knowledge preferable
Comprehensive working knowledge and understanding of telecommunication and networks are essential.


Must have experience in at least two of the Network Management products below:

Cisco Cloud and Management Platforms
Network Automation
Opmanager preferable

Technical Skills:

Must have technical skills in network protocols, troubleshooting, monitoring tools, incident management, server administration, scripting, virtualization, routing, and switching.
Strong communication and teamwork abilities to collaborate effectively with colleagues and escalate complex issues when necessary.


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