Our client, who are committed to delivering exceptional financial solutions and fostering a dynamic work environment is seeking a dedicated and experienced Clerk: Collections to join their team and contribute to their continued success.As a Clerk: Collections, you will play a crucial role in managing and overseeing their collections process.
You will be responsible for handling a significant ledger of over 2000 customers, ensuring timely collection of outstanding balances, and supporting the financial reporting and credit management functions.
KEY PERFORMANCE AREA Functional Management Collect outstanding debt from their customer base pertaining to overdue customer ledger portfolios.
Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e.
ensuring high levels of ledger coverage).
Advise management of possible bad debt occurrences.
Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e.
duplicate invoices, incorrect statement of account, etc.).
Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
Compile debt status reports as requested by management.
Provide information on account status within own ledger portfolio for compilation of monthly reports by management.
Archive all verbal and written communications and documentation in relevant databases accordingly.
Assist in optimising the functional budget in consultation with the Supervisor: Collections.
Ensure adequate stakeholder consultation is undertaken at all stages of request fulfillment.
Ensure that due protocols and professional customer service is delivered at all times.
Risk and Compliance Management Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
Support and provide evidence to all internal and external audit and regulatory requirements.
Maintain quality risk management standards in line with ISO and regulatory requirements.
Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
Review related to Standard Operating Procedures in consultation with leadership to ensure business optimisation.
Stakeholder Management Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
Represent and participate in the organisation's committees and tasks teams when required.
Convene and attend meetings and present relevant information stakeholders when required.
Requirements National Diploma or Diploma in Finance, Credit Management, Accounting, or a related field.
Proven experience managing ledger portfolios valued between R12 million and R35 million, with a customer volume exceeding 2,000 accounts.
Experience in handling ledger portfolios across multiple industry sectors and/or company sectors is essential.
Strong understanding of financial principles and credit management practices.
Excellent communication and negotiation skills.
Ability to analyse financial data and generate comprehensive reports.
High attention to detail and strong organisational skills
