Senior Pre-sales Engineer - JHB - #577-11Are you passionate about designing innovative network solutions and delivering top-tier technical support? We are looking for a Senior Pre-Sales Engineer to join our dynamic team.
In this role, you will leverage your expertise in wired and wireless networking, security concepts, and infrastructure design to provide exceptional pre- and post-sales technical support.
You'll play a critical role in architecting and implementing computer network infrastructure solutions, tailoring designs to meet user and corporate needs. Your analytical mindset and ability to focus on high-level design and strategic planning will ensure you select and configure the most effective data communication components to drive business success.
If you are ready for a challenge, please apply.
Requirements:Educational Grade 12 or equivalent.Tertiary qualification preferable: A+ and N+ or National Diploma in Information Technology or Electronics.Experience5+ years technical experience in the IT industry.SkillsIn depth product knowledge.Excellent communication skills; verbal and written.Excellent persuasion and negotiation skills.Strong planning and organising skills.Proficient in MS Office suite, specifically advanced skills in Excel.Personal Attributes You have a strong organisational and methodical approach to tasks.You possess analytical problem-solving skills with a sharp focus on prioritisation.You excel at working effectively under pressure in a fast-paced environment.You demonstrate resilience and thrive in demanding, high-pressure settings.You excel in collaborating with others to achieve shared goals.Responsibilities Pre-Sales Technical Support Address technical requirements by responding to queries and building solutions using relevant information sources.Match competitor solutions with in-house equivalents, considering variables like integration with older technology.Technical Service Troubleshoot technical issues via phone and in-office repairs, liaising with vendors when necessary.Provide technical advice to stakeholders and support problem resolution, including site visits when needed.Guide customers on solution implementation and fault resolution, referring them to appropriate providers.Ensure compliance with policies and procedures during guarantee periods.Design Technical Solutions Develop tailored technology solutions by analysing client needs, location, and other factors.Recommend efficient and practical solutions considering broader technological implications.Product Knowledge Facilitation Enhance knowledge through presentations and training workshops for stakeholders and new staff.Leverage online resources and technical documentation to prepare training content.Additional Reliable transport.This is an office-based position in the Woodmead branch.A more comprehensive job description will be available upon successful application.
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