1033_Workload Automation Monitoring Engineer (Advanced)

ESSENTIAL SKILLS REQUIREMENTS:Incident Management (IM)IT Service Management (ITSM)Problem Management (PM)System MonitoringExcellent proficiency in the Agile Tool Chain (JIRA, Confluence, etc.
)Ability to adapt to and contribute effectively within the Agile Working Model (AWM) CharterADVANTAGEOUS SKILLS REQUIREMENTS:OPS Advanced TrainingOPS Basic TrainingControl-M knowledgeTechnical Continuity Management (TCM)Knowledge of BMW, ITPM, AWM (Advantageous)QUALIFICATIONS/EXPERIENCE:IT Diploma or equivalent2+ years of experience as an IT professionalROLE AND RESPONSIBILITIES:Deliver operational support services for IT systemsDemonstrate strong analytical and problem-solving skills with meticulous attention to detailProvide comprehensive support to the Operations team and end usersAdhere strictly to Problem, Incident, and Change Management processes (PIC)Execute daily operational tasks and provide end-user supportCreate clear and concise test documentationFacilitate knowledge transfer and training for end usersCollaborate effectively with functional consultants, developers, product owners, and global stakeholders within a feature teamWHAT WE OFFER:Cutting-edge global IT system landscape and processesFlexible working arrangements with 1960 hours in a 12-month periodExceptional work-life balanceRemote/on-site work location flexibilityDynamic, fast-paced, and highly motivating work environmentModern, state-of-the-art office facilitiesCollaborative global team environmentApplication of the Agile Working Model Methodology