1033_Workload Automation Monitoring Engineer (Advanced)

ESSENTIAL SKILLS REQUIREMENTS: Incident Management (IM) IT Service Management (ITSM) Problem Management (PM) System Monitoring Excellent proficiency in the Agile Tool Chain (JIRA, Confluence, etc.) Ability to adapt to and contribute effectively within the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: OPS Advanced Training OPS Basic Training Control-M knowledge Technical Continuity Management (TCM) Knowledge of BMW, ITPM, AWM (Advantageous) QUALIFICATIONS/EXPERIENCE: IT Diploma or equivalent 2 years of experience as an IT professional ROLE AND RESPONSIBILITIES: Deliver operational support services for IT systems Demonstrate strong analytical and problem-solving skills with meticulous attention to detail Provide comprehensive support to the Operations team and end users Adhere strictly to Problem, Incident, and Change Management processes (PIC) Execute daily operational tasks and provide end-user support Create clear and concise test documentation Facilitate knowledge transfer and training for end users Collaborate effectively with functional consultants, developers, product owners, and global stakeholders within a feature team WHAT WE OFFER: Cutting-edge global IT system landscape and processes Flexible working arrangements with 1960 hours in a 12-month period Exceptional work-life balance Remote/on-site work location flexibility Dynamic, fast-paced, and highly motivating work environment Modern, state-of-the-art office facilities Collaborative global team environment Application of the Agile Working Model Methodology