1009 Operations Consultant (German Speaking) (Advanced)

Requirements: Diploma or Degree in Information Technology Qualification 2 3 years experience in a IT support role Must be fluent in German Responsibilities: IT experience delivering operations support services Strong analytical and problem-solving skills with a high attention to detail Provide Production Support (IT) Be the telephone call receipt of IT incidents related to production issues Pre-qualify IT-incidents and classify additional relationships Fix incidents in IT systems in accordance with User manuals Monitor IT system error messages and process accordingly Provide guidance throughout the Incident management processes Initiate the IT escalation process, when required Process email requests Serve as an "Information channel" for Management and end-users Work shifts as part of a team providing 24 x 7 x 365 support