What will be your role and responsibilities?
Operations:
2nd and 3rd level support for incidents (troubleshooting and resolving)
Action and resolve IM (Incident Management) tickets as required.
Raise and lead tasks PM (Problem Management) tickets as identified.
Action and coordinate CM (Change Management) tasks and tickets as required.
Create and update management and technical documents in Confluence.
Standby, shift work and public holiday work required
Support with Go Live preparation and support during Go Live (could be on weekends, late evenings)
Support DevOps teams with issues
Planning, creation and updating of epics and user stories in JIRA for sprints.
Update Resolve IT
Follow BMW agile approach (AWM)
Projects:
Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.
Propose and review system design and evaluate alternatives in line with BMW Group standards.
Develop systems solutions in line with quality and delivery requirements
Preparation of system/technical documentation/Master Solutions/Operations Handbooks (as per ISO standards)
SAP Kernel and SPS updates
SAP Release Upgrades
SAP Parameter adjustments
OS Patching and Upgrades
Apache Tomcat/httpd installation, updates, and patching
SAP Migrations (Cloud and Hardware)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Which qualifications/experience do we need for the role?
8+ Years knowledge & experience with SAP ABAP and JAVA based systems on NetWeaver release.
8+ Years knowledge & experience with SAP Backups.
Good Knowledge of Linux file Systems, Linux commands & scripting.
Good Understanding of Networks, Firewalls & Ports.
Knowledge & Experience with Apache Tomcat and Apache httpd
Experience with SAP system health checks, dump/trace analysis and monitoring tools.
Understanding and application of standard ITPM framework.
Experience across all SAP modules (advantage)
Advantageous skills requirements:
SAP S4 HANA
SAP Solution Manager
SAP Analytics Cloud
HANA XS-C/XS-A Developments
SAP Security & Cloud Security experience
SAP Cloud Connector
SAP Web Dispatcher
Avantra Monitoring
Linux Scripting
Essential skills requirements:
SAP Basis including:
SAP NetWeaver AS Abap & AS Java, Performance tuning
SAP HANA 2.0
SAP BW4HANA & BWonHANA
SAP Data Provisioning Agent
HANA Conversions, HANA Redistribution and Scale Up / Scale Out Skills, HANA Parameterization
SAP, HANA & Oracle Upgrades and Patching
Advanced Oracle & HANA Database administration
SAP IQ
Cloud Based Solutions: Amazon Web Services
Advanced SuSe Linux Operating System administration
Incident Management (IM), Change Management (CM), Problem Management (PM), ITSM suite, ITIL process knowledge & work experience
Agile Methodology, JIRA, X Ray, Confluence
Debugging skills
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
If you are a motivated individual with the necessary qualifications and experience, we invite you to submit your CV. Please note that if you do not receive a response from us within 2 weeks, your application was not successful
