Contact Centre Agent (Graduate) page is loaded Contact Centre Agent (Graduate) Apply posted on Posted 3 Days Ago job requisition id JR9070 Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
About our company Work is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture. At Raging River's core is a lattice of skilled and passionate skilled and passionate game developers who can tackle the surge of projects and ideas that flow in and out of our doors. The entertainment we provide is on a global scale, necessitating the latest technologies and international standards.
About our role An exciting opportunity exists to be part of a vibrant, dynamic and growing business.
Raging River has an exciting opportunity for a Contact Centre Agent.
What you'll be working on Providing world-class service to all of our playersResponding to all incoming player queries, via calls. Other mediums might be required depending on operational requirementsStrive for 'first-contact-resolution' on all customer queriesEnsuring that all communication and volume received during their respective shift is dealt with in the required timeframe and mannerEnsuring that any and all communication with our players is of the required standard and expected qualityFollow company policies and procedures to ensure the retention of all playersCompleting assigned outbound tasks within the required time frameLiaising with the Team Leader/Manager to hand over player related issuesMonitoring internal systems and informing the Team Leader on duty if these are not operating, or responding, correctlyEnhancing/improving player /customer experience and relationshipsKeeping their finger on the pulse of player experience and communication, liaising with Team Leader/Managers offering insights and improvements that can be implemented based on player experiencePerforming consistent customer service competitor analysis in order to offer insight and opinion on how the business can improve its services to our playersContinued self-improvement through ensuring up skilling and training is requested when the need arisesCorrectly escalating queries to other departments (should the need arise)Follow company policies and procedures when recording all communication with our players This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. What you need Completed BCom DegreeMust have a passion and good knowledge of sports, sports betting and betting marketsA clear voice and excellent telephonic and written communication skillsIntermediate computer proficiency (specifically MS Office and internet applications)Strong attention to detail and distinct ability to identify and solve problemsThe ability to swiftly adapt to changes in workplace and industryA strong work ethic and sense of responsibilityTarget and quality driven natureAbility to multi-task and work well under pressureSolution oriented – self-starter with a can-do attitudeResponsible individual with good timekeepingMust be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must be flexible on overtime (should it be required)Must have own (reliable) transport This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
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