Key performance area:
Contribute to the achievement of profit targets.
Follow up with client when deal is accepted, negotiate on pricing.
Ensure understanding of the latest market trends to assist in pricing of vehicles.
Ensure appointments are made and continuously follow up with dealers, sales, and dealer agents to ensure that leads are actioned.
Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.
Ensure world class customer service at all customer interfaces.
Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
Ensure that clients are dealt with in an empathetic, professional, and respectful way.
Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
Effective, efficient, and timeous communication via email / phone.
Creating a new feedback procedure for clients or improving upon the existing model.
Respond to clients within company standard TAT (24 hours) on all platforms.
Ad-hoc functions such as processing customer accounts, filing documents.
Adhere to all company policies and procedures.
Ensure that all processes are followed, and documentation is in accordance with Company Policies.
Accuracy of documentation is critical and not negotiable.
Complying with any and all reasonable instructions and requests from Management.
Report any deviations and suspicious activities to management immediately.
Requirements
Critical experience:
Previous used car sales experience required.
Motor sales experience will be advantageous.
People person with excellent communication skills.
1-2 years working experience.
Honesty and Integrity.
Evaluations of vehicles.
Pick up spray work and body damages.
Critical job-related knowledge:
Customer service experience, ideally in motor industry.
Proven sales capability.
Manage Drivers.
Knowledge on motor industry pricing.
Bilingual.
Time management.
Minimum education:Matric - Senior Certificate (Grade 12)
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