Time left to apply End Date: December 6, 2024 (4 days left to apply)
Job requisition id R25919
Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.
Achieve net profit growth for business. Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards. Engage with the customers in a professional way as specified in the service standards. Ensure customer's needs and expectations are understood and solutions provided. Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer. Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan. Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration. Approve, validate, verify, check and authorise Frontline activities. Comply with governance in terms of legislative and audit requirements. Track, control and influence sales activities with the specific aim to increase sales efficiencies. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 06/12/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound and sustainable way.
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