takealot.com, a leading South African online retailer, is looking for a highly talented Training Coordinator to join our Takealot Delivery Team in Cape Town (WC) reporting to the Head of Reverse Logistics. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. Your responsibilities will include: Assisting in the setting up and maintenance of Standard Operating Procedures (SOP's). Involvement in content writing in both SOP and training material. Willing and able to travel for hands on, face-to-face training. Franchise adherence to SOP compliance. Training compliance auditing - monitor, evaluate and report on franchise network learning and progress. New management and driver training assistance. Gain contextual understanding of the operational levers involved in driving improved execution performance. Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles. Provide input into high level project requirements for continuous training process development and improvement. Involvement in training solution implementation requirements. Work closely with and support the operations team(s) working towards continued execution improvement. Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance. Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports. Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight. Qualifications & Experience: Diploma in Human Resources or Training Management. Minimum 3 years' experience as a Training Coordinator/Supervisor. Proficient in Microsoft Office (Word, Excel & PowerPoint). Proven track record in delivery and execution of successfully created & implemented training material and initiatives. Previous hospitality/retail franchise working experience. Hands-on field and operational training experience. Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous. IT or tech savvy will be advantageous. Certification in Train-the-Trainer and Assessors will be advantageous. Previous experience in the logistics industry is not required. Attributes Required: High energy, self-starter, and execution bias. Must be able to work in high pressured environments, willing to work when the business requires. Comfortable with change and an excellent team player. Low on ego, high on delivery and execution. Organized & sound communication will be key success factors. System and process orientated - attention to detail while still seeing the bigger picture. Understand convenience and basic customer service principles. Customer focused at all times - understanding their needs and keeping them in mind when taking actions or making decisions. Strong interpersonal skills and networking. Goal orientated - maintain focus on agreed objectives and deliverables. Project management skills with the ability to prioritize focus according to set deliverables is critical. Knowledge and experience in learning solution development and implementation. Understand how technology works for business - a strong understanding of and a passion for learning and e-learning technologies and how they can be used to add value and transform user learning. Comfortable using Zoom/meet/Teams for remote training where required. Experience in relationship management including the ability to identify business issues and potential risks for continuous change and execution improvement. Follow up and monitoring - checking progress against targets, reporting as necessary and taking action to resolve exceptions. Train-the-trainer approach will be required to be able to transfer knowledge to the extent that learners can teach others. Must be a good facilitator to be able to train people in a group setting. The working environment: Takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of the Takealot.com Group being the leading ecommerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers; it's all in the execution after all. We love what we do and what we are creating. We seek to employ an Extra Ordinary Mind who: is respectful but forthright is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is business SMART. Able to think about problems from a business perspective using technical and product input. is curious and challenges the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com thinks like an owner of the business is SMART, has INTEGRITY and is HARD WORKING If you meet the above, you are an Extraordinary Mind so come and join us! Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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