Tour Consultant Durban

Leading Tour Company is looking for energetic, well-travelled, passionate individuals who love everything about travel and who have a passion for turning holiday dreams into reality. The travel consultants provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, in line with the company strategy. Positions available in Johannesburg, Durban and Cape Town.



Requirements

Offer professional travel advice and provide accurate and creative quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising on suitable options in line with customer requests and striving to exceed expectations.

Achievement of personal Sale Targets by actively closing the sale and converting quotations to booking.

Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.

Maintain high levels of quality and productivity by managing workload and meeting deadlines.

Ensure processes are followed to reduce errors and losses and take pride in your quality of work.

Offer world-class service.

Develop a culture and strive to exceed expectations.

Qualifications and Minimum Experience Required

Travel and Tourism Certificate

Amadeus or GDS and an understanding of airfare rules

Excellent numeracy and literacy skills

3 to 5 years of travel industry experience in a retail or tour operator environment is essential with a proven record of reaching sales targets – corporate experience will not be considered

Practical Experience with compiling travel packages and creating costings

Working knowledge of Microsoft Word, Excel and Outlook

Good Geographical knowledge

Thorough working knowledge of the Reservation process from input to output

Experience with reading and interpreting contracts

Accurate and detail-orientated and compulsive about taking care of small things

Effective Communication Skills (effective written and verbal communication)