Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experienceRole summary:Tagmarshal Group is looking for an experienced low-voltage provisioning and hardwareinstallation Technician who is self-motivated, enthusiastic and willing to become part of adynamic fast growing company based in the Cape Town area. The right candidate will becomputer-literate, have IT experience and 3 to 5 years' experience in low-voltage hardwareconfiguration, installations, field maintenance and repair. This is a technical position and onlyindividuals with the necessary skills and experience need apply.WHY WORK WITH TAGMARSHAL?Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges. RESPONSIBILITIES:System & Hardware Configuration? Create server droplets & setting up server domains? Zoning and mapping our clients courses? Perform systems cross checks? Calibrate our clients courses and hardware to ensure that systems are functioningoptimally and resolve any technical challenges timeously? Provision and configure mobile phones, tablets, PC's and GPS devices with the propersoftware, cellular sims, and configuration settings prior to shipping to customers? Follow standard operating procedures and accurately log & update tasks and projectsusing the CRM system? Develop and maintain knowledge by attending regular meetings and training activities tolearn new system features and technologies? Must be able to work closely with peers and management in the organization to ensurethat high quality solutions are deployed and maintained using consistent technology andindustry best-practice frameworks? May be required to travel and work extended hours and weekends? Test, repair and refurbish faulty hardware returned from clients and follow ReturnMaterial Authorization (RMA) processes for in-warranty items? Troubleshoot hardware and system issues to find permanent, practical solutions? Monitor & roll out firmware & application updates to ensure that our devices and systemperform optimallyInstallation Management & Support? Remotely manage our site visits by following our standard operating procedures andassist on site Technicians with troubleshooting? Perform Hardware installations at client premises as and when required? Offer technical support to internal staff and troubleshoot technical issues for clients viaphone, in person, or remotely as requiredREQUIREMENTS:Computer-literateStrong organizational skills to manage various tasks, schedules, and resources efficientlyTo firmly buy in, into the "A customer's problem is my problem" principleThe ability to collaborate with colleagues and a team player who communicates well at all timesTo build a good rapport with clients and represent Tagmarshal in a professional manner at all times.Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholdersThe ability to identify and resolve operational issues, areas of improvement and recommend workable solutionsAnalyze data, track key performance indicators (KPIs), and make data-driven decisionsAttention to detailMaintain the Integrity of our data for accurate data analysis and KPI reportingEffective time management and the ability to prioritize tasks & projects in line with business prioritiesThe ability to adapt to changing circumstances and handle unexpected challengesLeadership skills to manage teams and projects effectivelyAbility to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-usersDriven and self-motivatedGreat customer service and interpersonal skillsTo maintain a positive and professional demeanor and professional appearance at all timesAbility to work independently and without supervisionTo be outcomes driven - challenges: take the initiative to identify solutions to problems and own the process of implementing the fixAbility to apply strong troubleshooting, problem-solving and critical thinking skillsRELEVANT EDUCATION AND EXPERIENCE:Required? Matric? Experience with CRM systems? A good understanding of DC low voltage wiring circuits? Field installation and maintenance experience? Experience in the automotive or electronic security industry? Experience in desktop/laptop/tablet setup, configuration and software repairAdvantageous? Experience working with remote teams? Graduate Studies? Supervisory or team leadership experience? IT certification & Skills (CompTIA A+, Linux skills, VMWare, endpoint device management)
