Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.zaDisclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.Role PurposeTo ensure the smooth functioning of the DPD Department by leading a team of Clerks and management of SLA.RequirementsQualificationMatric or EquivalentTertiary qualification in a related field - advantageousExperience3 - 5 years leadership experience, preferably in a correspondence or document management or similar environment - advantageousPrevious leadership experience in the claims environment - advantageousKnowledgeKnowledge of monitoring and work control methodologiesUnderstanding, interpretation and application of Scheme rules and service level agreementsA solid working knowledge of computer packages i.e. Word, Excel, OutlookDuties & ResponsibilitiesPROCESSEnsure overall adherence to all internal and external SLAs, Specific Business processes and mandatesDaily distribution of incoming faxes, paper correspondence and e-mails to the relevant business units and SPN'sDaily distribution of correspondence to clerks for actioning within the SLADaily, weekly and monthly performance reportingReview statistics daily, weekly/monthly and follow up with each staff memberEnsure quality outputs are maintained and take corrective steps to improve suchMotivate and encourage good performanceDiscuss poor performance with the relevant clerk; agree on the steps to be taken to remedy and the time frames. Ensure implementation and follow upAssess competence for multi-skilling and/or job rotationCLIENTProvide authoritative, expertise and advice to clients and stakeholdersBuild and maintain relationships with clients and internal and external stakeholdersDeliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managedMake recommendations to improve client service and fair treatment of clients within area of responsibilityParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client servicePEOPLEDevelop and maintain productive and collaborative working relationships with peers and stakeholdersPositively influence and participate in change initiativesContinuously develop own expertise in terms of professional, industry and legislation knowledgeContribute to continuous innovation through the development, sharing and implementation of new ideasTake ownership for driving career developmentFINANCEControl and check expense claims for authorisationPrepare and check invoices and arrange for paymentsIdentify solutions to enhance cost effectiveness and increase operational efficiencyManage financial and other company resources under your control with due respectProvide input into the risk identification processes and communicate recommendations in the appropriate forumAdditional Skills:Business AcumenClient/Stakeholder CommitmentDrive for ResultsLeads Change and InnovationImpact and InfluenceSelf-Awareness and InsightDiversity and InclusivenessProven analytical and problem solving skills
#J-18808-Ljbffr
