Team Leader (Administration)

Key Performance Area Manage E&O's Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities Achieve average of 8 on NPS across Funds Reduction in escalations from clients by monitoring and driving SLA in team Increase in the number of tasks processed that require no manual intervention from AF resources Data cleanup themes on member & fund level identified and plans in place to correct.
Ensuring operational excellence of all processes by maintaining and managing oversight of the team People Perspective Qualifications Diploma - Financial Planning / Retirement Funds or equivalent Experience Required - Admin Management (Manager / Team Leader level) 3 5 years managing people and 7 years industry experience