Sales Team LeadThe Sales Team Lead is responsible for finding new opportunities in the marketplace to deliver customer service excellence and increase Makro's market share and profits through staff engagement.Duties & ResponsibilitiesFunctions / Responsibilities:Achieve set recruitment targets per store.Actively recruit new customers as per annual targets.Ensure customers are recruited based on the Business Development proposition in a professional manner.Facilitate the opening of new cards and accounts and set up customers to hand over to CRO.Ensure the first experience of the customer with Makro is professional, efficient, and customer satisfaction is upheld at all times.Analyze and interpret sales and market information to ensure volume/profit growth.Actively analyze market trends and sales environment to source for sales/profit opportunities.Develop recruitment strategy for relevant market/geographical area.Identify key focus areas that will drive profitability.Manage and track KPIs relevant to the above.Achieve department sales targets.Communicate to all sales representatives their daily, weekly, and monthly sales targets.Monitor weekly sales staff performance against set targets.Conduct monthly PITSTOPS with all sales staff.Ensure action plans are in place to improve performance.Analyze daily sales.Conduct daily morning meetings to communicate individual and store sales performance.Ensure all customer expectations and requirements are appropriately met.Manage customers' expectations and communicate appropriately.Set an example for customer-focused behavior.Consistently provide customer satisfaction through all actions.Deal effectively and timely with customer complaints and ensure that complaints are resolved or escalated.Communicate the information to all sales staff via morning meetings and monthly PITSTOPS.Identify and implement new opportunities to grow the customer base of your department.Assist in execution of Business Development Sales Plan via market development.Support team sales performance via new market opportunities.Suggest changes to price books, promotions, rebates, and any other pricing relevant to the current Business Development environment.Assist in processes that will ensure sales staff excel in customer service excellence.Apply sound financial principles in market development and investigate processes that can be changed/adjusted for cost savings.Manage expenses closely and report/suggest changes to optimize internal profitability.Provide sales staff with SAPCRM reporting or from other internal systems to assist the sales team in having customer information readily available.Plan and facilitate the training and development of new staff.Set targets and/or performance standards in conjunction with staff.Draw up and monitor action plans to correct inadequate performance.Ensure staff members are retained within the department via appropriate work challenges.Develop a talent pool within the team/department.Re-evaluate the effectiveness of the performance management agreements with team members to ensure they meet business needs.Conduct monthly sessions and on-the-job coaching to identify and fill performance gaps.Collaborate with other departments and functions (stakeholders) to optimize workflow.Investigate opportunities to increase sales staff performance and submit findings to the Business Development Sales Manager.Check the relevance of job descriptions/role models and suggest changes as internal processes or market changes occur.Meet and consult with key stakeholders to increase internal processes and reduce operational costs.Desired Experience & QualificationEducation: MatricExperience: 3 years managing a Sales Team in Wholesale & Retail Trade.
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