Responsible for providing Microsoft Windows Server, Active Directory and VMWare support.
Knowledge on Citrix, SQL and Linux will be an advantage.
Client: Hulamin Location: Pietermartizburg Work type: Permanent & Onsite EXPERIENCE: Microsoft Windows theory (Advanced) Microsoft Windows administration (Advanced) Microsoft Windows tuning (Advanced) Performance Monitoring (Intermediate) Network communications (Basic) TCP/IP (Intermediate) Possesses an excellent understanding of good server and midrange design (Advanced) Experience in VMware will be an added advantage Experience in Storage Arrays will be an added advantage Experience in SQL Server will be an added advantage Experience in Citrix will be an added advantage Experience in Linux will be an added advantage RESPONSIBILITIES: Install, upgrade and support on Windows Servers (in VMware environment) Upgrade and support on Active Directory Manage backup and recovery of servers and databases Group Policies on Active Directory Managing environment via SCCM Setting up of standard templates for servers and workstation Managing and provisioning of disk on storage arrays Managing Citrix environment (apps and printing) Rollout scripts in SQL environment Standby (approx.
one week per month) Must be able to work weekends and after hours when required TECHNICAL CERTIFICATION Microsoft Certified System Engineer ITIL v3 Foundation Certification CUSTOMER PERSPECTIVE: Quality Service Delivery Work with clients and users, as well as other process and functional actors to determine the best solution within technology and budget constraints Planning and design Contributing to the design and scoping of the effect Ensuring required components are delivered to achieve requirements Ensuring that the requirements are documented in technical specifications Research and present recommendations on improving client environment INTERNAL PERSPECTIVE: Build and transition Contribute to roll out planning including method of deployment.
Timely risk escalation and issues to stakeholders Complete required checklists that defines the completion criteria for each service performed.
Ensure release communication, preparation and training where required Provide early life support following deployment Service provider management Where necessary and appropriate, liaise directly with external service providers (e.g.
HP, Dell, etc.)
in the case of an event or incident occurring Process compliance Adhere to applicable processes and standards (ISO, ITIL) and best practice models for relevant OEM Quality of support As 2nd and 3rd line support process and functional role, request, attend to, and resolve events, incidents, problems and changes via formalized and accepted service management policies, processes and procedures Ensure that appropriate levels of monitoring of resources and system performance are set and maintained.
Understands the current usage of the infrastructure and IT services as well as the maximum capacity / availability of each component and service.
Perform environmental maintenance or preventative maintenance as per standard operating procedures, work instructions, tasks, etc.