The Role
Are you a tech-savvy problem solver with a passion for delivering top-notch customer support? We're looking for a dynamic Support Engineer to join our team! You'll be the go-to expert for troubleshooting, resolving technical issues, and ensuring our clients have a seamless experience. If you thrive in a fast-paced environment and love turning challenges into opportunities, this is the role for you!
Skills and Experience
What you'll do:
The systems engineer role is required to provide daily support for CCII services and clients.
It is the systems engineer's role to make sure that when incidents and requests are assigned, they are resolved promptly by following and creating the correct processes and procedures.
Other responsibilities include, but are not limited to:
Incident and request Management (tight SLAs)
Build, maintain and improve client relationships
Demonstrate and apply problem-solving and troubleshooting skills
Researching and applying new/enhanced technologies
Standby Duties
Promote teamwork and maintain good team relationships
Communicate effectively
Follow, create and review technical processes and procedures
Comply with corporate, company, and regulatory policies and procedures
Facilitate and coordinate changes in the environment
Manage security and access management in the environment
Perform capacity management to ensure no service failures occur due to capacity issues
Use and configure monitoring tools to increase the availability of services supported in the environment
Ensure the CMDB has a 99% accuracy
Assist with projects
Conform to all SLA
Perform patch management and assist with maintenance windows activities
Resources should be based in Secunda due to the standby function required on the Sasol CCII contract as this will be a 24X7 service
Your expertise:
Experience in System Engineer role 2 - 3 years
Qualifications:
Matric Diploma or Degree in Information Technology
Relevant Certification: A+, N+, and MCSE
Personal attributes/soft skills required:
Hardware and Software Support on workstations and servers, reporting and patch management.
Other
Other information applicable to the opportunity:
Permanent Position
Location: Secunda
Why work for us?
Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.
Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
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