Supply Chain Coordinator
Minimum Requirements:
Must have a Diploma in Logistics, Operations, Supply Chain, Business, or a similar field (NQF 7).
3-5 years experience in a Warehouse or Supply Chain environment, with at least 3 years at the Senior Management level.
Technical Competencies (Knowledge/Systems/Legislation)
Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, SAP) and Transportation Management System (TMS).
Clear understanding of Warehouse Management System (WMS).
Knowledge of Warehousing and Distribution processes and procedures.
Solid understanding of transport operations, logistics processes, and supply chain management.
Financial acumen.
Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems).
Knowledge of relevant Business Processes.
Knowledgeable in Material Resource Planning (MRP).
Project Management.
Vendor Management.
Demonstrated use of performance metrics to measure the effectiveness of the supply chain.
Responsibilities:
Transport Process Management
Analyze, control, and optimize transport processes for efficient and cost-effective movement of goods.
Contribute to strategic and operational plans to meet transportation objectives and budget.
Plan, coordinate, and monitor vehicle loading and offloading.
Ensure accurate documentation for dispatched goods.
Liaise with transport partners for daily planning and deliveries.
Collect and analyze data on route efficiency, fuel consumption, delivery times, and costs.
Develop transportation metrics and KPIs to track performance.
Evaluate transport vendors and ensure compliance with SLAs and cost targets.
Host monthly reviews of SLA compliance.
Assist in negotiating contracts with carriers based on performance data.
Manage claims and incidents per policy.
System and Process Optimization
Review and optimize transport, material handling, and system processes for improved flow.
Analyze current transportation processes and recommend improvements.
Collaborate with warehouse and sales teams to implement changes.
Conduct cost-benefit analyses on transport initiatives.
Monitor transportation expenses for cost-saving opportunities.
Analyze routing data for efficient delivery schedules.
Address Transport Non-Compliance Requests (NCRs) promptly.
Customer Service
Maintain relationships with customers to ensure high service quality.
Resolve customer complaints swiftly and provide feedback.
Represent the company in stakeholder meetings.
Collaborate with customer service teams to enhance delivery performance.
Visit customers to understand their constraints regarding loading and offloading.
Compliance
Ensure operations comply with laws and regulations, including safety standards.
Develop and enforce safety protocols to prevent workplace accidents.
Implement emergency procedures and train staff accordingly.
Maintain a quality assurance program and risk register.
Ensure compliance with internal and external audit findings.
Educate the transport team on labor legislation and compliance policies.
Reporting
Report on activities and progress to support business objectives.
Ensure correct billing processes with Finance.
Identify cost-reduction opportunities without sacrificing efficiency.
Monitor expenditure against budget and promote resource efficiency.
Prepare detailed reports on transport performance, including KPIs.
Document vehicle maintenance, safety compliance, and incident reports.
Provide insights on transportation costs and efficiency improvements.
Compile periodic summary reports for management on transportation activities.
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