The Company: Store More
Role Name: Store Manager
Location: Hermanus, South Africa
Effective date: 1 December 2024
TASKS AND RESPONSIBILITIES:
Overall management of the storage facility: Ensure every customer is dealt with in a highly professional, welcoming and efficient manner.
Keeping up to date records on Management Software:
- Responsible for management of the storage management software
- Handling of new contracts and entry into software management system
- Removing old customers from the software management system
- Following up (written track record) on late payments, including written demands and liaising with attorneys and auctioneers when necessary
- Ensuring surcharges are placed on overdue accounts
- Placement of 'No entry' red tags for customers with overdue accounts
Ensuring debt management and VAT reports from the software system are accurate and sent to Head Office monthly Receipt of payments from customers (cash and point of sale transactions)
Circulation of weekly report from software to Directors including:
- Weekly Debtors Ageing Summary
- Move In's and Move Outs report
- Occupancy Report
- Maintaining up to date Cash Book
- Responding timeously to website queries with emails and telephone follow up
- Reception work and answering the telephone
Marketing:
- Ensure an occupancy marketing plan is in place and reported on: Google Ads, Local Directional Signage, Local Business Forums for Word of Mouth
General Office administration
- Handling and completing customer contracts
- Assisting tenants with access to storage units and physically showing customers the location of the units on site and the different unit sizes when asked
- Dealing with customer complaints and assisting customers with all requirements
- All customer complaints are to be reported to Higher Management
- Responsible for the Booking/Availability Roster and ensure all staff are aware of available units, customer departure dates and future bookings
Maintenance
- Ensure units are clean on departure and oversight of any required auction process
- Liaison with the Municipality and Flagship for any services that are not working
- Responsible for site maintenance (overall premises and garden)
Security:
- Ensure the premises is secure at all times and report any potential security threats or system weaknesses to Higher Management.
- Ensure all security threats and alarms are investigated and followed-up on (Maintain a written Security File)
HR:
- Manage the General Worker and Receptionist Duties
EXPERIENCE:
- This role requires an experienced self-starter who can lead a small team with energy and professionalism. At least 5 years' experience in a similar role is required.
- The candidate must have Microsoft proficiency and the ability to learn the StoreMan software package in order to run the operations of the business.
- A matric certificate is mandatory and tertiary education is beneficial.
