About the job Specialist Software Asset ManagementMinimumRequirements:Matric (Grade 12)Relevant Information Technology Bachelor`s Degrees and/or DiplomasCSAM / IAITAM or recognized related Software Asset Management CertificationITIL Certification and firm understanding and practice experience with5+ Years experience as a Software License Management specialistSolid experience with IT Service Management and Software AssetManagement processes and platformsSolid experience with SaaS License ManagementSolid experience with Enterprise Technology infrastructure and platformsSolid experience using Flexera One Suite of productsSolid experience interpreting complex licensing terms and conditions.Solid experience with Software Asset Management Audits, Risk and Governance frameworksSolid experience with the following Publishers: SAP, Microsoft, VMware,Solid experience with SaaS, Amazon, Google, Azure, and experience with other cloud technologiesExperience with SCCM, Intune, JAMF, and ServiceNow tools and dataExperience using procurement tools, such as SAP and CoupaResponsibilities:Accountable: Manage software across Software Asset Management LifecycleUtilise your software licensing expertise by tracking, ensuring compliance, cost savings, risk mitigation, keymetrics reporting, administrative efficiency and optimal use of software licenses, and overall efficiency of theSoftware Asset life cycle management people, processes and technologyDrive maximum value from our license agreements for Cloud, Server andEnd User Computing Software, whiledelivering a seamless experience for our users with daily and strategic management and control of the softwareportfolio to optimize the value, cost, and risk of software,Manage, trackUpdate and Optimize the groups software assets across all the platforms in scope, such as AWS,Azure, Windows, Unix, AIX, Linux, and otherManage and maintain Software Publishers and the corresponding data around it by ensuring complete, accurate,and current software and hardware asset inventory on the Flexera Software Asset Management toolset andensuring it is aligned with the configuration management database (CMDB)Accountable: Software Compliance and Audit readinessPrepare the organization for or participate in a software audit with accurate ownership information to realizecost benefits, avoid unneeded software purchases, avoid penalties incurred from non-compliance and unusedsoftware licensesEnsure that Software licenses are reconciled and compliance exceptions regarding software usage and licenseagreements are reported and managed to ensure full compliance with terms and conditions of all softwarelicensing documents and agreementsDevelop, implement and maintain a remediation plan for licenses out of compliance or unauthorized for usewithin the organizationEngage with stakeholders and business owners as required as per theSoftware Asset Management framework,standard, policies, processes, procedures and risk and governance frameworksIdentify and execute cost-saving opportunities through software re-harvesting and license optimization, inconjunction with Product and Business ownersIdentify risks, savings opportunities and optimisations for renewals, and license harvesting potentialAccountable: Software Asset Management Inventory and PlatformManage and maintain the accuracy and health of the software and hardware inventory in Flexera and relatedsoftware management toolsMaintain and optimise Flexera Software Asset Management tools and infrastructure in use in the organisationPromote and enable automation and integration between platforms and systems to support a sustainablesoftware asset management environmentAccountable: Management InformationEnsure compliance, accuracy, completeness, and creating processes, metrics, and reporting to support licensepositionsIdentify, define, measure, report and improve key indicators for in-scope publisher/title(s)Create Software License Management and related Reports / Dashboards and drive automationAccountable: Governance, Risk, ComplianceApply the group risk, governance, compliance, regulatory frameworks, and standards, including SAM policies,standards, processes, and risksAudit and monitor software asset management group and internal controls (governance)Provide inputs and reporting requirements or coordinate relevant processes for all internal/external risk, regulatory,compliance, and governance-related process for managed services provisioning across the estateImplement and maintain knowledge management and data management processes for the successful governanceof software asset management activitiesImplement and maintain relevant, accurate and timely governance, risk, and compliance informationAccountability: PeopleProactively and effectively (time and quality) collaborate and drive collaboration across teams where it makessense (e.g. managing dependencies and interdependencies, conflict resolution, information and best practicesharing, problem resolution outside of own area, etc.)Apply collaboration skills in business reviews and issue resolution regardless of team boundaries and leadcommunication with relevant stakeholders through to conclusionContribute to high-performance team environment and culture as a high performing member of a self-directedteam aligned agile working environmentLeverage coaching techniques in all team/service provider related activity to drive a higher quality ITAM serviceProactively seek and provide feedback across a range of stakeholders for the benefit of the team and leveragefeedback to consistently improve ITAM service deliveryParticipate in peer reviews, problem-solving within and across the broader team
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