Specialist Product Engineer (Production Support)

Details of the offer

Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryAlternative Channels, a division within the Integrated Channels Everyday Banking, is looking for a specialist product Engineer with strong administrative and communication skills, as well as preferably ATM exposure and experience.Job DescriptionDevOpsApply critical thinking, design thinking, and problem-solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high-quality solutions.Contribute to all phases of the development lifecycle including evaluation analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions.Quickly produce well-organised, optimized, and documented source code to deliver technical solutions.Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience.Apply general design patterns and paradigms to deliver technical solutions.Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments).Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and tracing using Zipkin/Jaeger.Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes.Debug existing source code and polish feature sets.Work with integrated teams and other developers to improve and evolve technical products and services.Align all application development & development processes to Group Architecture & Infrastructure guidelines.Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications.Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross-domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.PeopleConduct peer reviews, testing, and problem-solving within and across the broader team.Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption).Risk & GovernanceIdentify technical risks and mitigate these (pre, during & post release).Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks.Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents.Skills RequiredCEN XFS (ATMs self-service devices)Aptra VisionATM image, windows build, and lock down of devices advantageMicrosoft Operating System policies applicationKnowledge as service engineer of all operations on ATMAnalytical skill to investigate RC for production incidentsKnowledge of Aptra Activate/Enterprise advantageC#Agile ways of workingAgile tools Jira, ConfluenceEducationBachelor's Degree: Information TechnologyAbsa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
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