Specialist: Incident Request Management Ref Nr : Vac00629/23 (Re 01)

Details of the offer

Job title : Specialist: Incident Request Management REF NR : VAC00629/23 (RE 01)
Job Location : Northern Cape, Kimberley

Deadline : January 04, 2025

Quick Recommended Links


Jobs by Location
Job by industries

Key Responsibility Areas  Implementation of ITIL Life Cycle stage (Service Operations) relevant to all types of incidents, requests, problems, events and access management issues raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery  Monitoring and evaluation of incidents, request, event and access requirements life cycle against SLA requirements and mitigation of risks  Monitoring and evaluation of all escalation mechanisms with regard to management of risk to enable consistent effective service delivery and performance  Provide input in planning and facilitating Incident, Request, Event Access Management audits  Manage critical and high impact Incidents, Requests, Events and Access Requirements  Collaborate with relevant stakeholder in managing the Incident, Request, Event and Access Management life-cycle processes 
 Qualifications and Experience  Minimum: 3-year National Diploma in Computer Science, Information Technology, Business Administration/Management or equivalent; and ITIL Foundation Certification.  Experience: 3-5 years' experience in Service Management principles and the application of best practices (i.e ITIL, COBIT, ISO) for Incident, Request, Problem, Event and Access Management; Experience in Service Asset and Configuration Management processes and supporting technologies (i.e ITSM, ARS); Working in a team and team management by applying project management delivery concepts; and Customer interaction. 

ICT jobs


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Av Technician

Responsibilities and DutiesInstallation, maintenance and support of all Audio-Visual hardware and software• Capture and maintain all IT assets in the ICT inv...


Linkfields Innovations (Pty) Ltd - Northern Cape

Published 14 days ago

Tier 3 Technical Support Specialist | Remote

We are thrilled to announce an opportunity for a Tier 3 Technical Support Specialist in a remote role, seeking an experienced professional who is ready to st...


Devfinders - Northern Cape

Published 22 days ago

Senior Av Technician

Responsibilities and Duties Installation, maintenance and support of all Audio-Visual hardware and software Capture and maintain all IT assets in the ICT inv...


Linkfields Innovations (Pty) Ltd - Northern Cape

Published 22 days ago

Tier 3 Technical Support Specialist | Remote

We are thrilled to announce an opportunity for a Tier 3 Technical Support Specialist in a remote role, seeking an experienced professional who is ready to st...


Devfinders - Northern Cape

Published 22 days ago

Built at: 2024-12-23T13:32:02.578Z