About Us
The purpose of the job is to oversee and coordinate the daily workings of specialised cleaning operations. Responsible to maintain and deliver specialised cleaning services of high standard to clients. Manage client relationships and actively seek out new sales opportunities with potential external clients. Cross selling of specialised cleaning assets and fleet. Ordering and control of cleaning consumables and chemicals allocated to projects.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
Tsebo Cleaning Solutions, a division of Tsebo Solutions Group, is now the third largest cleaning provider in South Africa with over 100 contracts across the country and a staff complement of over 10,000 cleaning professionals. We provide hospital-level cleaning services, no matter the environment – a heritage that translates into a service ethos and cleaning standards of the very highest quality.
Duties & Responsibilities
As the Specialised Cleaning Manager your key responsibilities are:
Best allocate the resources of the contract to achieve maximum output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
New specials once-off services or ad-hoc services.
Specials contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
Ensure that staff are correctly and smartly dressed. Highlight to sites the importance of always upholding the company image.
Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
Effective use and updating of electronic applications/tools issued by the company.
Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.
The upkeep of all unit files kept at unit level and notice boards as set out in THS Policy and Procedure file.
The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
Skills and Competencies
Attention to detail
Sense of urgency
Problem solving experience
Able to work under pressure
Be flexible and adaptable
Should be able to work independently
Qualifications
Matric
Must have Rope access certificate
3 years' relevant experience in Rope access role
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